Total Quality Management and Operational Excellence - John S. Oakland (Paperback)

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Product Details

Barcode
9781138673410
Department
Books
Released
3 Jun 2020
Supply Source
South Africa

Book

Authors
John S. Oakland
Robert J. Oakland
Michael Anthony Turner
Robert James Oakland
Michael A. Turner
Binding
Paperback
Publisher
Taylor & Francis
Edition
5th New edition
Language
English
Number of Pages
554
Dimensions
248 x 191mm (246g)

Annotation

"The notion of "Quality" in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including Lean, Six Sigma and the latest version of ISO9001, offering an often confusing variety of ways to achieve business excellence. Quality guru John Oakland's famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quality by: accelerating change, reducing cost, and protecting reputation. The popular, practical, jargon-free writing style, along with ten supporting case studies, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what you've learned to your practices and achieve sustainable competitive advantage. Guiding readers through the language of TQM and OpEx and all their recent developments, including data analytics, this book sets out a clear way to manage change. This exciting update of a classic is all the busy student or professional will need to begin understanding how to manage Quality and achieve Operational Excellence"--

Summary

The notion of 'Quality' in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including lean–Six Sigma and the latest version of ISO 9001, offering an often confusing variety of ways to achieve business excellence.

Quality guru John Oakland’s famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quality by:

  • Accelerating change
  • Reducing cost
  • Protecting reputation

The popular, practical, jargon-free writing style, along with ten supporting case studies, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what you’ve learned to your practices and achieve sustainable competitive advantage.

Guiding readers through the language of TQM and OpEx and all their recent developments, including data analytics, this book sets out a clear way to manage change. This exciting update of a classic is all the busy student or professional will need to begin understanding how to manage Quality and achieve Operational Excellence.

Non-Fiction

General Subject
Business/Economics
BISAC Subject 1
Business & Economics / Quality Control
BISAC Subject 2
Business & Economics / Total Quality Management
BISAC Subject 3
Business & Economics / Production & Operations Management
BISAC Subject 4
Technology & Engineering / Quality Control
BISAC Subject 5
Business & Economics / General
BIC Classification 1
Production & quality control management
BIC Classification 2
Production & quality control management
BIC Classification 3
Quality Assurance (QA) & Total Quality Management (TQM)
Library Subject 1
Total quality management
Dewey Classification
658.4013

Author Bio

John Oakland is Emeritus Professor at Leeds University Business School, UK and founder of Oakland Consulting Plc, UK.



Mike Turner is the Chief Executive of Oakland Consulting, Plc.

Rob Oakland is Consultant at Oakland Consulting Plc, UK.

Review Quotes

"As CEOs we strive for continuous improvements in our organisations through better planning, better management of people and better processes. The 5th Edition of TQM by Oakland is an important part of a managers' toolkit to deliver Quality by understanding the customer needs and to help us satisfy those needs." - Basil Scarsella, CEO UK Power Networks

"Quality without a system supporting its methods and tools has little chance of providing great value. Oakland's work on TQM is the closest thing to a complete approach to quality and has been very helpful in my own work. The writing style doesn't just say 'what' but has a good balance of 'how.' I highly recommend this book." - Jerry J. Mairani, American Society for Quality Past President/Chairman

"An essential read for anyone who wants to make a difference in their organization. Oakland has the ability to demystify Quality in a clear and concise way, the case studies offer excellent learning examples for the translation of theory into practice." - Ian Mitchell FCQI CQP, Quality Director, Network Rail UK/Chairman Board of trustees CQI



"Retaining its handbook feel to help turn theory smoothly into organisational practice and superior performance, this 5th edition is a timely reappraisal of quality management and competitiveness in the contemporary context of evolving customer expectations, expanding societal demands and the tsunami of data." - Vince Desmond, Chief Executive of the Chartered Quality Institute