Lives On The Line - Jeffrey J. Sallaz (Paperback)

How The Philippines Became The World's Call Center Capital

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Description

The call center industry is booming in the Philippines. Around the year 2005, the country overtook India as the world's "voice capital," and industry revenues are now the second largest contributor to national GDP. In Lives on the Line, Jeffrey J. Sallaz retraces the assemblage of a global market for voice over the past two decades. Drawing upon case studies of sixty Filipino call center workers and two years of fieldwork in Manila, he illustrates how
offshore call center jobs represent a middle path for educated Filipinos, who are faced with the dismaying choice to migrate abroad in search of prosperity versus stay at home as an impoverished professional. A rich ethnographic study, this book challenges existing stereotypes regarding offshore service jobs and
sheds light upon the reasons that the Philippines has become the world's favored location for "voice." It looks beyond call centers and beyond India to advance debates concerning global capitalism, the future of work, and the lives of those who labor in off shored jobs.

Product Details

Barcode
9780190630669
Department
Books
Released
14 Aug 2019
Supply Source
USA

Book

Author
Jeffrey J. Sallaz
Subtitle
How the Philippines Became the World's Call Center Capital
Binding
Paperback
Publisher
Oxford Univ Pr
Series
Global and Comparative Ethnography
Language
English
Number of Pages
248

Summary

The call center industry is booming in the Philippines. Around the year 2005, the country overtook India as the world's "voice capital," and industry revenues are now the second largest contributor to national GDP. In Lives on the Line, Jeffrey J. Sallaz retraces the assemblage of a global market for voice over the past two decades. Drawing upon case studies of sixty Filipino call center workers and two years of fieldwork in Manila, he illustrates how offshore call center jobs represent a middle path for educated Filipinos, who are faced with the dismaying choice to migrate abroad in search of prosperity versus stay at home as an impoverished professional. A rich ethnographic study, this book challenges existing stereotypes regarding offshore service jobs and sheds light upon the reasons that the Philippines has become the world's favored location for "voice." It looks beyond call centers and beyond India to advance debates concerning global capitalism, the future of work, and the lives of those who labor in offshored jobs.

Non-Fiction

General Subject
Business/Economics
BISAC Subject 1
Business & Economics / Economics / General
BISAC Subject 2
Law / Labor & Employment
BISAC Subject 3
History / Asia / General
Library Subject 1
Call center agents; Philippines.
Library Subject 2
Labor market; Philippines.
Dewey Classification
381/.14209599